Shipping Policy
We are committed to delivering your orders promptly and securely. Please review the details of our shipping policy below:
Shipping Methods
- All shipments are dispatched via courier or VPP (Valued Postal Provider), depending on the address provided during checkout.
- You will receive a tracking link with your Shipping Confirmation email to monitor your order’s delivery status.
Shipping Address
- Orders will be shipped to the address entered during checkout. Please ensure all information is accurate to avoid delivery issues.
- Shipping fees, prices, and GST may vary depending on your shipping area and any applicable offers at the time of purchase.
Delivery Time and Shipping Fees
a. Estimated Delivery Time
- Orders are typically delivered within 5-8 working days, depending on the shipping area.
b. Shipping Fees
- Shipping fees are calculated at checkout and displayed before final payment is made.
Uncollected Packages
- If you fail to receive or collect your package:
- You will be responsible for any courier charges incurred.
- Refunds will be processed after deducting the applicable courier fees.
- Scenarios include:
- Refusal to sign for the package.
- Failure to pick up the package from a designated location.
- Changing your mind after the package has shipped.
- Note: If the package has already been dispatched, you must collect it and initiate a return request if necessary.
Damaged Goods
- At the Pickup Point: Report any visible damage to the goods immediately.
- After Delivery: If damage is noticed post-delivery, contact our customer service team promptly.
Customs and Import Fees
- Any customs or import fees for the shipping country are the responsibility of the customer.
- This includes additional costs for returning the item due to import-related issues.
Contact Us
If you have questions or concerns regarding your shipment, please contact us at mail@lanagoldanddiamonds.com.