Return Policy

Return Eligibility

• Returns are accepted within 14 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Products not eligible for return:
  • [List non-returnable items, e.g., hygiene items, software, perishable goods, etc.]

Return Process

1. Initiate a Return Request
   • Email us at info@lanagoldanddiamonds.com with your order details and reason for return.
2. Return Approval
   • Once approved, you will receive instructions on how to send the item back to us.
3. Return Shipping
   • Customers are responsible for return shipping unless the product was damaged or incorrect.

Damaged or Incorrect Items

• For damaged or incorrect items, please notify us within 14 days of delivery for a replacement or refund.
• Include photos of the item and packaging as proof.

Exchange Policy

• Exchanges are subject to product availability. If unavailable, a refund will be issued instead.

Return Address

• Thannickal Building Mahatma Gandhi Square,
  near Thirunakkara Maidanam, Kottayam, Kerala 686001