Refund Policy

Refund Eligibility

• Refunds are available for products returned within 14 days of delivery.
• Items must be unused, in their original packaging, and include the receipt or proof of purchase.
• Non-refundable items include:
  • [List non-refundable items, e.g., gift cards, sale items, personalized products, etc.]

Refund Process

1. Submit a Refund Request
   • Contact our customer support team at info@lanagoldanddiamonds.com with your order details.
2. Inspection and Approval
   • Once the item is received, we will inspect it and notify you of the approval or rejection of your refund.
3. Refund Method
   • Approved refunds will be processed within 14 days, and the amount will be credited to your original payment method or as store credit.

Late or Missing Refunds

• If you haven’t received your refund, check with your bank or payment provider.
• If the issue persists, contact us at info@lanagoldanddiamonds.com.

Shipping Costs

• Refunds exclude shipping costs unless the return is due to an error on our part.