Introduction
At Lana Gold and Diamonds (“Lana Gold,” “we,” “us,” or “our”), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you engage with us through our website (https://lanagoldanddiamonds.com), retail outlets, or other communication channels.
By accessing our services, you consent to the collection, use, sharing, and storage of your personal information as outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information about you:
Personal Information
- Name
- Email address
- Contact number
- Address, including ZIP code
- Demographic details (e.g., age, gender, special dates such as birthdays or anniversaries)
Transactional Information
- Order history
- Payment details (e.g., credit/debit card information)
Technical Information
- Device and browser details
- IP address
- Website usage patterns
Additional Information
- Feedback, queries, and preferences you share with us
- Data collected during promotional activities or contests
2. Use of Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your purchases, offers, and promotions
- Enhance your shopping experience through personalized recommendations
- Improve the functionality and content of our website
- Comply with legal and regulatory requirements
3. Cookies and Similar Technologies
We use cookies to enhance your browsing experience. Cookies help us analyze website traffic, improve functionality, and customize content. You can control or disable cookies via your browser settings, but doing so may limit your use of certain features on our website.
4. Sharing of Information
We may share your information with:
- Service providers assisting in payment processing, order delivery, and customer support
- Regulatory authorities when required by law
- Marketing partners for promotions, with your prior consent
We do not sell your personal information to third parties for marketing purposes.
5. Your Rights
You have the right to:
- Access and review the information we hold about you
- Update or correct inaccurate information
- Opt-out of non-essential communications
- Request the deletion of your data (subject to legal and contractual obligations)
To exercise your rights, contact us at info@lanagoldanddiamonds.com or call +91 4812 998 916.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.
7. Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, misuse, or loss. However, no system is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of such websites. We encourage you to review their privacy policies before sharing any personal information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: info@lanagoldanddiamonds.com
- Phone: +91 4812 998 916
Thank you for trusting Lana Gold and Diamonds.